Privacy Policy

Introduction

FanFlow ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our creator relationship management platform.

Information We Collect

We collect the following types of information:

• Account Information: Name, email address, and login credentials when you create an account.
• Platform Credentials: API keys and authentication tokens for connected platforms (e.g., Slushy) stored securely in our backend.
• Usage Data: How you interact with the Service, including pages visited, features used, and actions taken.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Payment Information: Billing details processed securely through our payment provider (Stripe). We do not store full credit card numbers.

How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Authenticate your identity and manage your account
• Connect to third-party platforms on your behalf
• Process payments and manage subscriptions
• Send service-related communications and updates
• Analyze usage patterns to improve user experience
• Detect and prevent fraud or security issues

Data Sharing

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party companies that help us operate the Service (hosting, analytics, payment processing).
• Connected Platforms: When you connect your accounts, we exchange data with those platforms as necessary to provide features.
• Legal Requirements: When required by law, court order, or governmental regulation.

Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security assessments. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request a portable copy of your data
• Withdraw consent at any time

To exercise these rights, contact us at the email below.

Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on the Service or sending you an email. Your continued use after changes constitutes acceptance.

Contact

For privacy-related inquiries, contact us at privacy@fanflow.com.